I went to revival spa. First I went for a massage and it was nice. I then went in to get my eyebrows, upper lip, and chin waxed. After the wax, there was a big bald spot on my left eyebrow. I wanted to go home and examine it before I said anything. I went home and was very upset. I took pictures and sent via email to them for the manager to see. I didn't receive a reply, so I called. The manager was extremely rude and snooty. I don't know why. She said she wouldn't refund my money and if I wanted to pursue it further, I would need to talk to her husband. I have never had a manager of a business speak to me that way or not give me a refund if I wasn't happy with the service. I feel they are very unprofessional. They charge the same price in Washington D.C. and do an excellent job and treat customers with respect.
I'm mostly upset about the eyebrow and how the manager spoke to me.
Great services, love the pampering!
Additionally, I went in for a french manicure and then ended up having a clear gel coat which I was charged $35 for it, which I feel is overpriced.
Revival Spa At The Galleria is a US Hair Care Studio based in Celina, Ohio. Revival Spa At The Galleria is located at 909 E Wayne St # 106, Celina, OH 45822, USA.
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